What Happens In Our Workshop?

We have our own fully equipped workshop onsite at the Smye-Rumsby headquarters, located in Dover, Kent.

The workshop is staffed by our highly-skilled team of installers, technicians, and specialist engineers who are trained to manufacturer-approved level.

We know that unplanned downtime can cause disruption to your business. Our repairs are completed on-site – providing a prompt service with equipment repaired to manufacturer-approved standards.

Our technical team are on hand for support and expertise.

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Get The Most Out Of Your Radios

Our engineers are trained and approved by most major manufacturers, such as Motorola and Hytera, and are ready to provide support to help you get the most out of your radios.

Approved Manufacturer Repairs

We are repair agents for most major manufacturers, such as Motorola and Hytera, giving us access to cutting-edge technology in test equipment, software, and spares to ensure that we can diagnose and rectify any problems as quickly as possible.

24-hour emergency call out

When you need us, we will be there. Smye-Rumsby operates a 24-hour call-out service for any emergency that may arise.

Servicing & Repairs

The Smye-Rumsby on-site workshop is fully equipped to service and repair a wide variety of electronic equipment including everything from individual handheld radios, CCTV systems, audio equipment and much more.

To ensure you get the longest possible life out of your radios, we carry out routine maintenance on the systems we supply. Our expert team of engineers are trained to identify potential problems before they happen and with planned downtime to cause as little disruption to your business as possible.

The types of repairs we frequently attend to include:

The types of repairs we frequently attend to include:

Accidental damage
Faults
Component failures and replacement such as cables, screen, microphones and battery
Radio reprogramming

Equipment Testing

Please note a minimum charge of £20+VAT per 30 minutes. Will be incurred by the customer. If customer equipment requires:

Testing

Analysis

Inspection

Fault Investigation

Warranty Testing

(Depending on Manufacturer Warranty Agreement)

However, this fee will be deducted or refunded from the cost of any further Purchase, Repair, or Service the customer chooses to undertake with Smye Rumsby Ltd.

Smye Rumsby hold no responsibility for cost or replacement if customer equipment cannot be repaired.

Please note Carriage charges maybe incurred if equipment requires inspection by Manufacturer.

Smye-Rumsby Limited has a policy to abide by the law and has implemented all operational procedures required by law, regulations and conventions regarding Health & Safety, Environmental Responsibility, Quality Management and Security. The Company, it’s Directors and staff are committed to the concept and practice of total quality throughout our organisation. Our goal is to provide a service in a manner which conforms with the best standards of our industry and the expectations and needs of customers and suppliers. The policies and certificates provide assurances that we meet all the above criteria and expectations.

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Get In Touch

Have you got a problem with your two way radio? Communication failing between your team?

Or perhaps your ships electronics are malfunctioning?

Our team of engineers and experienced sales advisors are here to help! We have over 70 years experience in radio communications and marine electronics, catering for businesses and the general public.

Get in touch via the contact form or give us a call on the number below.

 

0800 975 6444

Our Office

123 Snargate Street
Dover
Kent
CT17 9AP

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