We are here to help
We have our own fully-equipped workshop on-site at the Smye-Rumsby headquarters, located in Dover, Kent. The workshop is manned by our highly-skilled team of installers, technicians and specialist engineers who are trained to manufacturer approved level.
We have earned the status of Platinum Distributers for Motorola.
Learn more about the services provided by our workshop:
• Servicing and repairs
• Technical support
• System design and configuration
The types of repairs we frequently attend to include:
• Accidental damage
• Component failures and replacement such as cables, screen, microphones and battery
• Radio reprogramming
We know that unplanned downtime can cause disruption to your business. Our repairs are completed on-site – providing a prompt service with equipment repaired to manufacturer approved standards.
Our technical team are also on hand for support and expertise.
Smye-Rumsby have been working in the marine navigational industry since 1948. On-site and amongst our team of engineers, we have specialist marine engineers.
For both the commercial and leisure markets, our engineers’ specialist knowledge means we can install, service and repair a wide range of manufacturers’ equipment to IBS, radar, ECDIS, gyrocompass, echo sounders, Navtex, GMDSS radio communications as well as a vessel’s safety equipment including EPIRBs, AIS, SARTS, and lifeboat radios.
The Smye-Rumsby on-site workshop is fully equipped to service and repair a wide variety of electronic equipment including everything from individual handheld radios, CCTV systems, audio equipment and much more.
We are repair agents for most major manufacturers, such as Motorola and Hytera, giving us access to cutting edge technology in test equipment, software, and spares to ensure that we can diagnose and rectify any problems as quickly as possible.
To ensure you get the longest possible life out of your radios, we carry out routine maintenance on the systems we supply. Our expert team of engineers are trained to identify potential problems before they happen and with planned downtime to cause as little disruption to your business as possible.
All of the radios that Smye-Rumsby provide are covered by a 12-month or 24-month manufacturer warranty, depending on the manufacturer.
Pricing for extended warranties is available upon request.